Possession Disposal – Intentional versus Unintentional

This is the third installment of the residential possession cycle. Today I’d like to focus on another element, intentional versus unintentional disposal of possessions.

Intentional disposal is when our clients make a concerted effort to dispose, donate or recycle a product. Unintentional usage is when an accident or incident causes the product to be disposed without their (or a household member’s) specific intent.

How do your clients dispose of their possessions? Is their disposal intentional or unintentional? Here are some examples:

Intentional Disposal

Example 1 – Your client wants to have her first yard sale (tag or garage sale). She identifies a variety of household goods, including clothes, and a substantial quantity of vases. You help your client plan and prepare for the yard sale. You help your client develop a plan for storing the remainders or unsold items overnight with a scheduled drop off trip (the following Monday) to her local Goodwill Express store.

Skills Transferred – Educating client on yard sale basics (date selection, pricing, promoting, display, site security, boundaries with attendees), Selecting suitable time for yard sale,  Discussing components of set up and clean up of a yard sale, Selecting appropriate donation site for left over items.

Example 2 – Your client has worked with you on organizing her linen closet. The client decides to get rid of her older towels, saving only a few for rags. The towels are not in the best of shape, but are clean and still usable by your local animal shelter.  Your client agrees to let you drop the towels off at the shelter.

Skills Transferred – Review of towel inventory, Discussion on regional recycle or reuse potential of household discards.

Unintentional Disposal

Example 1 – Your client has a flood on the lower level of her home, due to a surprise rising of a local creek during unseasonable rains.  You help your client by helping her locate her homeowners and flood insurance policies, and having her call her agent. She uses a reputable restoration company recommended by the insurance company, but they are unable to save her undeclared vintage doll collection.

Skills Transferred: Basic insight into the homeowner insurance claim process, Acknowledging loss, Suggestion for future storage of collections and better inventory and appropriate appraisal of collectibles items, and importance of policy review. Planing and re-purposing of space in lower level due to potential for future flooding.

My earlier segments on Possession Acquisition  and Possession Usage can be found here. By understanding your client’s possession patterns you can develop helping strategies as well as measure their success in the overall possession cycle.

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Filed under Client Management Strategies, Communication Strategies, Goal Setting, Knowledge, Organizing, Techniques, Terms

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