Possession Usage – Intentional versus Unintentional

Here is the second installment of the residential possession cycle. Today I’d like to focus on another small element, intentional versus unintentional usage of possessions.

Intentional usage is when our clients make a concerted effort to utilize or use a product. Unintentional usage is when an accident or incident causes the product to be used without their (or a household member’s) specific intent.

How do your clients use their possessions? Is their usage intentional or unintentional? Here are some examples:

Intentional Usage

Example 1 – Your client has a substantial collection of seasonal decorative vases. You suggest the client review all the vases and select a reasonable amount of vases for each of the identified seasons. Off-season storage is selected and located in a less accessible space. Excess vases can be donated to the charity of her choice.   You can also help her set some size limits for her collection and establish some storage and rotation practices.

Skills Transferred – Selecting favorites,  Set storage size limits, Develop rotation practices.

Example 2 – Your client has many product bottles of shampoo. Many of which seem to not have been used in quite a while.  You help your client by having her identify her current shampoo.  Most of the other shampoo products do not seem to work well for her or her family members. A discussion follows regarding the other brands, where the client realized she had made some attempts in finding a great shampoo, but did not have to live with the “mistakes all lined up on the bathroom counter”. You and your client talk about setting and maintaining a small inventory of the “working” shampoo, with the understanding that product lines as well as hair needs change over time and shampoo trials may have to occur in the future.

Skills Transferred: Insight into understanding that trial and error is sometimes necessary in finding certain products. Some products are ineffective for certain hair types and do not improve over time,  Shampoo bottles are usually recyclable and excess shampoo can be poured safely down a sink drain. Establishing a reasonable inventory level of shampoo.

Unintentional Usage

Example 1 – A surprise storm floods a client’s basement destroying some boxes of vintage baby clothes. The incident is considered an accident, however the basement was known to have some earlier flooding.

Skills Transferred – Acknowledging Loss, Preventing future loss by raising boxes off the floor and storing valuable memorabilia in non flood prone area of home.

Example 2 – Your client stores glass containers of pickles, and other condiments on a high shelf in her pantry. She has had a weak shoulder and uses a grabber to bring down the jars. Recently she has broken 4 glass containers due to the slipping of the grabber tool. Working together you relocate the glass containers to a waist-high shelf and put non breakable plastic containers on the higher shelf.

Skills Transferred – Storage recommendation and practices of breakable versus non breakable products, Limitations of grabber tools. Benefits of creating safer kitchen storage in alignment with physical capabilities.

My earlier segment on Possession Acquisition can be found here. In a few weeks, I will write on Possession Disposal – Intentional versus Unintentional.  Check back for the link.

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Filed under Client Management Strategies, Communication Strategies, Goal Setting, Knowledge, Organizing, Techniques, Terms, Thinking

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