This is a best of post – from 2009.
The Pause. Generally, not celebrated. Generally ignored, but incredibly powerful. The pause has power. The power to make someone think, re-frame, process and comprehend. Not pausing contributes to less than successful communications as well as negotiations.
Sometimes pausing for just a few seconds can seem like a million minutes. It is the uncomfortable silence that can deliver us or the recipient to a new level of communications. Learning to pause takes patience and courage.